Tuesday, April 21, 2009

7 Pillars to Business Success

Who doesn’t want to be successful in business? I don’t know one person who wakes up and claims “I want to fail today”. So why do many businesses or business systems fail? Whether you are an entrepreneur, an executive, a small business owner or an employee, there is a standard blueprint to business growth and success – 7 core strategies that are the foundation to every successful business.

1. Bold Thinking

To grow your business you need creative ideas. To create powerful ideas, you need to think boldly. Bold thinking is the art of reaching out of your comfort zone and developing solutions to do things quicker, faster and cheaper or to set yourself apart from your competition with a new product, new brand or a new process. For example, if you traditionally sell on a one to one basis, how can you sell to a group and maximize your time – a hair dresser who traditionally works with clients one at a time can host hair parties and do hair in groups. If you are in a transaction type of business, how can you reduce your transaction volume but increase your unit cost while maximizing your profits – how about increasing your fees? If you are in information marketing, how can you develop the next ebook, membership site or workshop that sets you apart from your competition? To be able to think boldly, you need quiet time away from distractions. Allow yourself time each day to shut down, no t.v, no kids and no phones and just think. Open your mind to possibilities. Our brains are pre-wired to be creative and to solve problems and if you give yourself the opportunity, you can create innovative ideas that will change your business.

2. Access to Learning and Information

New information is available every day and if you are not learning new things all the time, you and your business will not evolve and grow. I work with many businesses and to my surprise, investing in education is not a priority with some. One area where you are certain to get a return on your investment is in education. Surround yourself with a power team and share ideas and information. Don’t be afraid to reach out of your industry. Sometimes something that works in one industry can translate into a power new idea for your industry. Enroll yourself and your staff in classes and mastermind groups and read about emerging trends. Unless you are constantly learning, you may never come across the next best great thing…

3. Opportunity Discovery and Deployment

The ability to identify opportunities and more importantly, to act upon them is critical to continuing success. Too often, businesses deploy the same practices over and over again and they are so surprised then they get the same results. If you could envision a brick wall and a man running towards it and crashing up against it over and over again in an attempt to get to the other side. He continues to go towards the wall in the same manner he always had and fail to recognize the opportunity to walk around the wall or climb over it. Be open to new opportunities and willing to try new approaches.

4. Strong Support System

You cannot grow your business on your own. You need a team or a strong support system to help create and implement new ideas. One of the principles in “Good to Great”, is get the right people on the bus. As business owners, you need to consistently evaluate your support team and be comfortable with their skill, their contribution and the innovation. You also need to be resolved to the fact that your legacy people may not be the right team to get you where you want to go at the speed you want to get there anymore. They may have done a wonderful job in the past but may no longer have the skills, motivation or talent required to keep you moving.

5. Networks and Contacts

No matter what area of business or what industry you are in, your contacts, prospect lists and networks are the lifeline to business expansion and growth. Actively building your network is one of the strongest pillars and requires your attention personally. Business is based upon human interaction and connection and your ability to cultivate relationships will most likely be the source for your next great opportunity, joint venture or business idea.

6. Inspiration and Motivation

Staying focused requires motivation. As business leaders, we carry a large burden on our shoulders to create an energy that will inspire everyone in our circle to perform: Employees, vendors, clients and partners. To maintain the required energy level, we must be motivated and inspired ourselves. Surrounding yourself with positive people who build you up is one of the final pieces of our foundation. Too many times, business owners allow the opinions of others and the judgments of many, dictate their mood. You need to move away from things and individuals who do not inspire you. You need time to recharge and reflect on your core values and translate how those values impact your business. Positive energy create positive outcomes.

7. A “Can Do” Attitude

All the bold thinking, new information, opportunities, strong support system, large network and motivate on will be worthless without a can do attitude. In order to make change and be successful, you need to take action. Many business people come up with wonderful ideas but fail to take action and fail to grow their business at the speed possible and most times out of fear of failure. In business there is much failure and it is important to understand that failure is okay. Not every idea will work and it is imperative that you do not let past failures shake your can do attitude. Continue to create and implement new ideas and continue to believe in them. You need to believe that you can achieve anything and focus your energy on accomplishing your goal. That energy will turn to action and you business will evolve.

©Kellie D’Andrea & Associates

Want to use this article in your newsletter or web site?You can, just include this complete blurb with it: Kellie D'Andrea is the creator of the BLAST system and publishes "The Marketing Edge" a FREE award winning ezine for small business owners who want to gain the competitive edge with strategic marketing and branding techniques that actually work. Find out the 23 Common Mistakes Most Entrepreneurs make with a FREE report offered at www.kelliedandrea.com.

Monday, April 13, 2009

The Impact of Saying Thank You

I recently wrote about a recent mishap I had when I sprained my ankle and tore a ligament in my foot. It was St. Patty's Day, so we were certain it was going to be a busy night in the emergency room. Sometimes Irish tempers and alcohol do not mix. To my surprise, the emergency room wasn't as busy as I thought, but it was busy enough. I was extremely upset and pushing through a lot of pain as I waited in the emergency room to be seen by a doctor at my local hospital. There was a wait and tempers around me were beginning to rise. I witness many people verbally attacking the receptionist in the ER and just basically being rude.

When it was my turn, I hobbled over and they quickly came to my aid with a wheel chair, ice and a smile. The receptionist turned to me and said two simple words "thank you". It was so surreal. Here they were helping me and I was the one being thanked.... I was touched. That simple gesture was so powerful and absolutely made me feel like I was appreciated.

How often do we take the time, in any situation, both good and bad, to say Thank you to our customers? How about our employees? What would their reaction be when they hear those two simple words?

In today's fast pace business climate, keeping up with basic manners almost seem impossible but taking the time to say "Thank You" to your customers can give you a competitive edge. With our economy in such turmoil these days, how about reaching out to your customers to say thank you for your business, we are here with you to the end. I recently had a client do this and the reaction from his clients was unbelievable - not to mention the retained business.

Simple tasks you can take to thank your clients:

·Simply say thank you. "Thank you for calling", "Thank you for waiting", "Thank you for doing business with us" or just "thanks"

·Send an email or even better a hand written note.

·Throw a client appreciation day and offer discounts, increased services or just a luncheon or party.

· Send a thank you gift, something small but memorable. The more personalized you can make it versus the same gift for every customer.

· Send a unique piece of literature, a poem or an article that you think would touch your customers.

· Donate to a charity in your customer's name

Gratitude is such a simple way to build your business and stand by your brand. Be the company that cares about its clients and take a moment to say Thank You to your customers and let them know how much you appreciate them. to all, will have a bigger impact.

©Kellie D’Andrea & Associates
Want to use this article in your newsletter or web site?You can, just include this complete blurb with it: Kellie D'Andrea is the creator of the BLAST system and publishes "The Marketing Edge" a FREE award winning ezine for small business owners who want to gain the competitive edge with strategic marketing and branding techniques that actually work. Find out the 23 Common Mistakes Most Entrepreneurs make with a FREE report offered at http://www.kelliedandrea.com/.

Tuesday, April 7, 2009

Are You Leveraging the Power of LinkedIn?

LinkedIn is an online social network of experienced professionals from around the world with over 37 million members in over 200 countries. Executives from all the Fortune 500 companies and well know experts, authors and leaders are all LinkedIn members, so the question is, are you?

Do you remember the old saying “it’s not what you know, it’s who you know”? Your professional network is one of the most valuable assets you own that will yield you a return. It is your personal network that you turn to for job inquiries, introductions to new business opportunities, collaboration on joint ventures, research on new people you meet or new companies you want to engage in business.

In the past you relied on human to human networking where you would speak to friends, family and colleagues, stating your purpose and hoping they could either assist with another introduction or at least point you in a direction towards an introduction. Your goal to find someone who may know someone who can help you make a connection typically took going through many individuals on a one to one basis and was inefficient and took valuable time.
In today’s environment of real time access to information, social media and limited personal time, LinkedIn provides you a way to find, be introduced to and collaborate with qualified professionals that you need to reach out to in mass therefore saving your most precious resource – your time.

If you are looking for new business, new partners, new referrals, to stay in touch, to research candidates or partners, recruit new employees, or find a new job, than you need to be leveraging the power of LinkedIn. So what can LinkedIn do for you:
  • Direct Recruiting – You can find people who are potential candidates for hire, or at least find someone who knows someone who is looking.

  • Lead Generation – With a growing network of qualified links, you have a direct audience to use LinkedIn tools to keep them informed of what you are working on, blast emails to your network and presentations tools to generate interest.

  • Expert Positioning – LinkedIn provides you the ability to join groups or mini communities of like minded individuals where you can not only ask questions to collaborate with peers, but can answer questions as well. In addition, obtaining recommendations from business partners, employees and peers will provide you with a foundation to build credibility and establish yourself as an expert in your field.

  • Research – In LinkedIn, there is an open source to search a company’s name, location and individuals associated with this company. It is a great resource for tracking down previous employment information, other partners and who people are networked with.

  • Google Search – When you make your profile public in LinkedIn, search engines such as Google picks up your profile and makes it easier for people to find you. If you are in business and trying to establish a presence or build credibility, enhancing your page ranking in Google is always a good way.

  • Job Search – When you get the itch to start looking for a new position, people always turn to their network first. Here your network is expanded. Since you are connected to your connections and your connections have connections and so on. This provides you with the opportunity to cast out inquiries to a larger net.

LinkedIn is rapidly becoming the largest business-oriented online social network and since it is a professional audience, the focus is on business. It is about making the necessary connections to boost your business and build referrals well beyond any network you can develop using human to human networking. The time is now for you to join LinkedIn and harness the power of business connection that is easy, real time and the next wave in business networking.

Stay tuned for next month where we will share with you Tips of How to Leverage the Power of LinkedIn.

Join me on LinkedIn. And Twitter.
©Kellie D’Andrea & Associates
Want to use this article in your newsletter or web site?You can, just include this complete blurb with it: Kellie D'Andrea is the creator of the BLAST system and publishes "The Marketing Edge" a FREE award winning ezine for small business owners who want to gain the competitive edge with strategic marketing and branding techniques that actually work. Find out the 23 Common Mistakes Most Entrepreneurs make with a FREE report offered at http://www.kelliedandrea.com/.
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